Shipping policy

at bottom nature, we're committed to providing a seamless and reliable shipping experience. please review our shipping policy to understand the details of how we handle the shipment of your orders.

1. processing time:

  • orders are typically processed within 1-2 business days after payment confirmation.
  • processing times may vary during peak seasons and promotional periods.

2. shipping method:

  • we exclusively use the united states postal service (usps) for shipping.
  • you have the option of choosing usps ground advantage (2-5 business days) or priority mail (1-3 business days) during checkout.

3. shipping costs:

  • shipping costs are calculated based on the weight of the items and the destination.
  • free shipping may be available for orders exceeding a specified amount during promotional periods.

4. tracking information:

  • once your order is shipped, you will receive a confirmation email with a tracking number.
  • use the tracking number to monitor the status and location of your package through the usps website.

5. insurance:

  • all shipments are covered by usps insurance.
  • in the event of loss, damage, or non-delivery, please contact us promptly so that we can initiate a claim with usps.
  • claims for damaged items must include photographic evidence.

6. international shipping:

  • international customers are responsible for any customs duties, taxes, or fees incurred during importation.
  • please be aware of your country's import regulations before placing an order.

7. address accuracy:

  • it is the customer's responsibility to provide accurate shipping information.
  • we are not liable for delays or non-delivery due to incorrect or incomplete addresses.

8. shipping restrictions:

  • some items may have shipping restrictions due to size, weight, or content. please review product details for any specific restrictions.

9. delivery issues:

  • if you encounter any issues with your delivery, please contact us at bottomnaturethrift@gmail.com within 7 days of the delivery date.

by placing an order with bottom nature, you agree to comply with and accept the terms outlined in our shipping policy. we aim to deliver your items safely and efficiently, and your satisfaction is our top priority. if you have any questions or concerns, feel free to reach out to customer support at bottomnaturethrift@gmail.com.